Cancellation policy

Order cancellations

1. Once you register your order on our website or place your order by telephone, it is possible to cancel it (orders that are in the “Pending” or “In process” or “In progress” stage)
   a) by a subsequent e-mail to info@stellarstore.gr, if sent and received by stellarstore.gr
   b) by informing our call center, at +30 2721073105, if the products have NOT been delivered for shipment
2. In any other case, you can cancel your order by phone at +30 2721073105, by e-mail at info@stellarstore.gr or by visiting our store, if the products have NOT been delivered for shipment.
   For your convenience, know your order number.

Comments

Stellarstore.gr reserves the right to remove or legally modify its returns policy by publishing the relevant new terms and conditions on its website.
In case of repeated returns by the consumer, info@stellarstore.gr , reserves the right to refuse to accept a product return due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (Art. 281 AK).
If the above legal procedure is not followed or if the legal conditions for accepting the return of a product are not met, the product will be returned to the consumer, who will be charged with the packaging and shipping costs.

Complaints policy

The specialized staff of our store is at your side at all times, before and after the delivery of our products, ready to solve any problem or question. At +30 2721073105 , by email at info@stellarstore.gr or in person at our physical store, you can report any problem you may have regarding our services. The address to which the returns of the products will be made is:

Kardamili T.K 240 22
For any other information or questions you can contact our customer service at +30 2721073105